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Eye tracking – Should your website use it?

This week I’ve been visiting local usability labs that have eye tracking capabilities as we will soon be offering this added value service to our clients. What is eye tracking? Eye tracking uses...

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UX Booth guest post: 5 Useful Lies to Tell User Research Participants

Do you read UX Booth? If you’re interested in User Experience then bookmark it now! It’s been my favourite site for reading interesting and useful UX articles for a number of years now. As such, when I...

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Never use the word ‘Test’

When I first started life as a user researcher, it was commonplace (and it it still is) to refer to research as user testing or usability testing. I soon observed that when you use the word ‘test’ it:...

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Don’t use one way mirrors for ux research

Do you use one way mirror labs? Do you value research that gets you the best results? Then you might want to re-consider using one way mirrors. Here’s why… Talking to users is fascinating! It’s...

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My nightmare user recruitment experience…

As someone who has worked both client and agency side, I can tell you that I’ve found it very difficult finding good participant / user recruitment agencies. The country where I’ve had the most issues...

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Tips for conducting international user research

This week I’ve once again been conducting and overseeing an international user research project, so I thought I’d share with you my top tips for finding trusted research partners, managing and...

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